The key to successful and smooth change, like implementing ERP, is to have a strong corporate culture. To improve it, you need to think about how to face Change.
Change Change Change
A messy culture will have a messy implementation of new technology–or whatever change you need. Messy cultures are caused by bad hiring among other things. If you want to first work on hiring, then see the 3 minute video. Actually, good hiring of people who are teachable and open to your thinking must be the first step. then with that raw material you can move forward with more thinking.
However, even with good recruiting and a strong culture, it is good to recall that coaching builds buy-in. In this case, people need a chance to express their concerns about the new way ahead of time. Once they work through it, they can become supporters for that new path. So put one-on-one coaching in the plan for your next change and that will prevent setbacks down the path.
Have you ever shared some information about a change that caused the recipient to become enemies of the new way?
A simple principle is: Do not give too much information about a new innovation until you have created desire. Too much knowledge without desire often leads to push-back that actually slows the project. Creating desire is often the heavy lifting, especially if you have a weak culture. Get people to want to do things a new way before you start shoveling information at them.
Also, when you bring your new technology, keep in mind that people resist change. People may ask a lot of why questions. Hear them. Assuage “why” questions. Moreover, be open to people’s thoughts here on how they might implement the principles you have brought over. However, don’t cave on principles. Also, hire for principles as well as talent.
Another quick point is don’t ever sell too strong too early. Make it known that you will take the most efficient path wherever that idea comes from and seek thought.
To summarize, change is not easy. Putting the work into having a strong culture is more than worth the work. Coaching is valuable in all change as it gives people a chance to process and give input to help you.
As I mentioned at the start, you need to hire the right managers in the first place. They can accept change and help you implement new ways when they are the right hires. SHI Group specializes in getting to the details to get you the right hire, and then checking to make sure the facts are true. It leads to great hiring and great change management under those leaders.